Jenny has been instrumental in upskilling our team in using the Moodle platform for creating our suite of online training. Jenny was there from inception to completion, and each step of the way was able to provide advice and solutions to any issues we had, often saving our staff team countless hours.
Jenny has a unique ability to teach technical things in a way that was clear and accessible for all our staff team. Some staff members had little tech experience, yet Jenny was able to explain processes in a way that our staff easily picked up and understood. Jenny always came back with an answer to any of our issues or problems and was able to help implement those solutions.
Jenny often goes above and beyond. Out staff team who worked with Jenny always came back and complemented her style of working and their enjoyment in working with her. Nothing was ever too challenging for Jenny. As a busy organisation, being able to rely on her like we did has meant our finished products are even better than we expected – and without the headache of trying to learn it all ourselves! We genuinely feel so lucky to have her in our corner! It’s been so reassuring to know she’s here and able to provide an insightful eye for the first time delving into digital training.
Jenny provided an important evaluation service for an innovative pilot programme our organisation was testing at a local level with a view to national roll-out. She brought insight, situational intelligence and connection to the role. Jenny is highly skilled in analysis, distillation and summarising volume data into accessible, structured feedback for universal consumption. Her experience, knowledge and professionalism shone throughout the process alongside her content knowledge on our subject matter (anti-bullying).
Jenny has a good-natured, positive and curious approach to her work. I like her sharp wit, humour, sense of perspective and calm demeanour – it can diffuse stress in an instant. Jenny is organised, diligent and her skill in making the difficult look easy is outstanding!
I genuinely could not offer an area for improvement. She was timely in her initial response, immediately responsive throughout the process, the report quality and content was superb and she managed relationships with our stakeholders impeccably – one commented on welcoming the value of her robust questioning style.
Practically perfect in every way!
Jenny delivered three workshops on facilitation skills and coaching sessions for staff in pairs. She was very experienced in the topics, experience of delivering facilitation in different settings, and awareness of the sector and working with people and communities.
Jenny had a great level of understanding of our specific needs, she adapted to our needs throughout the contract period and was kind and considerate. She is very reasonable in terms of her pricing and I think probably does do more than what is covered in the costs.
Since September 2018 I have been supporting the Community Brokerage Network with the development and delivery of their SQA customised award.
Jenny has led on designing materials, marketing and promoting the award as well as recruiting candidates from the outset of the award to our current cohort and we hope she will continue to work with us and support this programme of work as her contribution has been invaluable.
She organised, facilitated and participated in the interviews of potential candidates for the award. This helped separate the selection process of candidates from the teaching/facilitated learning process giving the selection process a degree of independence.
Jenny completed all of the follow up work bringing her expertise, excellent knowledge, skill and understanding of a complex SQA system to the role. She assisted us through the maze of paperwork and formal requirements – no mean feat!
Jenny is very well organised. She also demonstrated excellent negotiating skills and secured an SAAS contribution route for students. Working with our accountant she ensured the award was financially viable to deliver and has assisted with our pricing to ensure it is sustainable for the long term.
She has assisted us greatly in the transition from being college based to being able to deliver the award online as a result of the Covid pandemic. She introduced us and taught us how to use appropriate online platforms, various virtual tools and supported the delivery by being available for any technical challenges that arose.
Where there have been candidates who have struggled with some of the complexities of returning to learning Jenny has always been available to assist us by providing information in other formats to help meet their learning needs in an individualised way which has resulted in excellent completion rates of the award.
Jenny has the right balance between making decisions for us when it was needed and deferred as appropriate. She is very thorough in her work and works well on her own initiative but regularly updates on progress. She knows what we need doing, knows how to do it and delivers without any fuss. She focuses on finding solutions to challenges which is excellent.
Jenny provided a brief scoping of e-learning opportunities in connection with a desire to provide information and training in a e-learning format. She showed the ability to identify need and focus on what can be achieved in a short time with contacts and a general awareness of what is going on ‘out there’. She was easy to relate to. I had the feeling that I was being carefully listened to by someone who was interested in our work. She produced a helpful report within the agreed time parameters.